Now Paypal™ charges you a fee even for refunds. :)
"Amendment to the PayPal User Agreement
Refund Fee. Section 8.5 (Additional Fees) is amended to add a new refund fee. If you refund a Purchase Payment, we will retain the Fixed Fee portion of the Purchase Payment Fee. The buyer’s Account will be credited with the full Purchase Payment amount and the Fixed Fee portion of the Purchase Payment Fee will be deducted from your Account in addition to the amount of the refunded payment. The Fixed Fee will depend on the currency of the Purchase Payment and is listed in 8.4(c).
Fees: The following fee for Refunds will be added:
After August 10, 2010, the Fixed Fee portion of the Transaction Fee will be deducted from your Account at the time of the refund, in addition to full payment amount that is refunded to the buyer. Fixed fee portion of the original Transaction Fee.
(The Fixed Fee will depend on the currency of the payment, so if the payment was made in USD then the refund fee is $0.30.)
* Excludes Direct Payments and Virtual Terminal Payments where an American Express Card is used."
More information here:
Finally Paypal has put itself at par with third-party payment services such as 2checkout, Plimus, etc., that have always charged a fee to the vendor even for refunds. Think this would make the "other" payment services happier! :D (kidding). I don’t know about Clickbank’s policy in this regard though; I have done way too little business with them as a vendor to know for sure! :)
I read on a (private) forum that one Paypal rep claimed that their fees are still "very competitive" compared to the "industry standards", and that is probably true. Seriously, these "refund fees" are not going to break the backs of established marketers, but newbies would certainly feel the punch! Personally I have way too few refunds to even bother about this! :D
Anyway you are free to rant, vent and moan on my blog about it if you like. Maybe, just "maybe", Paypal would change their policies after noticing the "public outcry", who knows (wishful thinking)! ;-) Just click here to vent away! :D
Preaching you at this point would be just too much, but I would tell you this: one of the reasons why I stopped selling information products/ebooks years ago is because of their relatively high refund ratio compared to other types of products. This is just my personal experience and that too only in the internet marketing niche (in other niches the refund rate for ebooks are relatively low, except perhaps the self-help niche) and I am in no way asking anyone to stop writing and selling ebooks. I believe that after books, ebooks are probably the best way to pass on information to another person. Sure, multimedia is there, but if I am given a choice between ebooks and multimedia, I would choose the ebooks.